Privacy Policy

Privacy policy

About This Policy

GTEC PLUMBING AND HEATING are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case. It means personal data that you give to us via the Pimlico website www.pimlicoplumbers.com

By providing your personal data, you agree that we can use your personal data in accordance with this Privacy Policy.

Ensure you understand this Privacy Policy in its entirety by taking your time to read it.

Who Are We?

GTEC are London’s leading independent service & maintenance company.

GTEC PLUMBING AND HEATING is a company incorporated in England and Wales with the company registration number: 000000

How Do We Collect Information from You?

We collect information from you when:

• You make a booking
• You browse the Pimlico website (see our Cookie Policy here..)
• You leave feedback or a review
• You sign up to marketing emails

What Type of Information is Collected from You?

When you make a booking, you will be asked to submit personal information. We collect this information, so that we can fulfil your booking and provide you with the best level of service.

When you make a booking, we collect information such as:

• Your name
• Your address
• Your email address (used for estimates, booking confirmation and feedback emails)
• Your billing information taken for deposits, or holding credit card information for use in the case of cancellations
• Any comments/feedback you submit

Your Data Protection Rights

Under the Data Protection Act 2018, you have the following rights, including:

• Your right of access – You have the right to ask us for copies of your personal information.
• Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
• Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstance. ou are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

How is your information used?

We use of your personal data will always have a lawful basis, either because it is necessary to complete a booking, because you have consented to our use of your personal data (e.g., by subscribing to emails), or because it is in our legitimate interests.

We require the information outlined in the previous section to understand your needs and provide you with a better service, and in particular for the following reasons.

• Internal record keeping
• Sending you service emails (estimates, booking confirmation, feedback and service reminders)
• Improving Pimlico products and services
• Sending marketing communications if you have opted in to receive them.

How and Where Do We Store Data?

All information collected from users of the website is owned solely by GTEC.

We only keep your personal data for as long as we have your permission to keep it, in order to use it as described in this Privacy Policy.

From marketing emails, whereby you have opted in verbally, with our Call Centre, or Digitally through a chosen e-marketing platform: dotmailer.

Contacting us

Should you have any reasons for a complaint, we will endeavour to resolve the issue and avoid any re-occurrence in the future. You can always contact us using the following details:

Address: Unit 16A Middleton Rd, Crumpsall, Manchester M8 5DS, United Kingdom

Email address:quote@gtecplumbing.co.uk

Telephone: 07843277711